Shipping policy

Kinder Cutlery will process and ship orders in the order they were placed. We ship orders weekly, at a minimum, on Fridays. Orders placed after regular business hours on Thursday and through the weekend will be shipped to you the following week.

Customer Responsibility

We do not take responsibility for instances when the customer doesn't receive an order due to entering the incorrect shipping address at checkout. If this happens, the customer can re-submit a new order. If the parcel is recovered later (i.e. the parcel is returned to Kinder Cutlery due to non-delivery), we will re-ship the order, provided that the customer completes payment for the additional shipping & handling charges.

Non-deliveries

If a customer does not receive an order due to the parcel being lost or stolen, we can replace the order or issue a refund if the customer purchased Parcel Protection at checkout. If this is the case and the tracking number indicates that the parcel was delivered, but you have NOT received it, please file a claim by emailing us at info@kindercutlery.com so that a replacement or refund can be issued.

When filing a claim, please include your order number, email address, and the date you placed your order.

Re-sending Orders

If a parcel is returned to Kinder Cutlery (i.e. non-delivery due to customer failure to pay customs charges to the respective company or other reasons), we will re-ship the order, provided that the customer completes payment for the additional shipping & handling charges.